Customer support
Frequently Asked Questions
Quick answers about ordering, payment, delivery and tracking.
Find answers to common questions below. For details about a particular order or destination, please contact our team and include your order number when you have one.
Shipping & delivery
Which shipping methods are available?
We normally ship by express courier, including DHL, UPS, FedEx or Skynet Express, according to the destination and available service. If you have a courier import account, contact us before placing your order so we can discuss using it.
Do you ship internationally?
We ship internationally to the destinations available at checkout, subject to courier service and import requirements. Some countries may require an import licence or additional documentation. Please confirm your local requirements before ordering. See our delivery information for more details.
How long will delivery take?
After dispatch, express delivery typically takes around 3–8 working days, depending on the destination. Customs clearance and courier conditions can affect the actual arrival date. The estimated transit time does not include order preparation.
Who handles customs clearance and import duties?
The buyer is responsible for import clearance, duties and taxes charged in the destination country. We provide the manufacturer and exporter documents needed for the shipment. Please review our delivery information before ordering.
Payment & security
Which payment methods do you accept?
Major credit and debit cards are generally available directly at checkout. Other available methods may include direct bank transfer and the payment options shown during checkout. If you need payment instructions for an order, please contact us. We do not accept PayPal.
Is it safe to order online?
Our website uses HTTPS to protect information sent between your browser and the site. Card payments are handled through the payment option offered at checkout. You can review our privacy policy for information about personal data.
Orders & support
How do I place an order?
Add products to your cart and complete checkout on our website. You can also send a purchase order or request a quotation through our contact page.
Do I need an account to order?
Follow the account and checkout options shown on the website. An account lets you manage addresses and review previous orders. If checkout requires account registration, you will be guided through it there.
Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. We will confirm what can be changed based on the order’s preparation and dispatch status. Once an order has shipped, a change or cancellation may no longer be possible.
How can I track my order?
Visit the track order page to check its status. Once your parcel has shipped, you can use the courier tracking details provided for the shipment.
How do I request a return or refund?
Read the return policy for eligibility and instructions, then contact us with your order number before sending anything back.
Who can help with a product or order question?
Send your question through our contact page. Include a product name or link for product questions, or your order number for order support. You can also call or WhatsApp us at +92 333 8613243.
Still need help?
Tell us what you need and our team will help you find the right answer.