SPIRAL Surgical Co. / Privacy & trust
Privacy Policy
Your trust matters to us. This page explains what information we collect, why we need it and the choices available to you when you shop with SPIRAL Surgical Co.
Used with care
We use your details to manage orders, deliver products and provide support.
Your choices matter
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We’re here to help
Ask our team about your information or make a privacy request.
Who we are
This policy applies to www.spiralsurgicalonline.com, the SPIRAL Surgical Co. online store, and personal information collected through our shopping, inquiry and customer support services.
For store-related privacy inquiries, contact SPIRAL Surgical Co. at our head office: West Murad Pur, Head Marala Road, Sialkot 51310, Pakistan. Email [email protected] with the subject “Privacy Request”, or use our Contact Us page.
Head office telephone: +92 333 3388618
WhatsApp: +92 333 8613243
USA office: 30 North Gould Street, Ste 33673, Sheridan, WY 82801, United States
USA telephone: +1 321 221 5030
What we collect
- Contact and delivery details: your name, email address, phone number, billing and shipping addresses, and business details you provide.
- Orders and account details: products purchased, order history, account information, transaction references and correspondence about your purchases.
- Messages and feedback: inquiries, attachments, product reviews and other information you choose to send us.
- Technical and browsing information: IP address, browser and device details, pages visited, interactions and cookie identifiers, according to the tools enabled and your consent choices.
- Service updates: payment confirmations and delivery status received from payment and shipping providers.
Required checkout fields allow us to process and deliver an order. If you do not provide these details, we may be unable to complete your purchase. Optional fields are identified where collected.
Please avoid sending patient records, identifying clinical photographs or other sensitive medical information through ordinary store inquiries.
How we use your information
- Orders and inquiries: process orders, arrange payment and delivery, issue invoices, and handle returns and support.
- To meet legal obligations: maintain required accounting, tax, customs and transaction records, and respond to valid legal requests.
- Store operation and protection: protect our store, prevent fraud, resolve disputes and improve customer service, where these interests are not overridden by your rights.
- Optional communications and tracking: send promotional communications and use non-essential tracking technologies. You may withdraw consent at any time without affecting earlier lawful processing.
These bases apply where the relevant data protection law requires them. If we need to use your information for a different purpose, we will explain that use and meet any applicable notice or consent requirements.
Payment information
Credit and debit card payments are processed through third-party payment providers, including Stripe where offered at checkout or through a payment link. The provider processes card details under its own privacy notice. We receive information needed to reconcile your payment, such as its status, transaction reference and limited payment-method details.
For bank transfers, we may receive the payer’s name, transfer reference and payment confirmation. Please do not send complete card numbers, card security codes or banking passwords by email, WhatsApp or a contact form.
Cookies and your preferences
Cookies and similar technologies support features such as your shopping cart, account session and checkout. Essential cookies are needed for these features. Non-essential technologies may be used for analytics, advertising or other optional purposes, depending on the tools enabled on our website.
Where required by law, we seek your consent before using non-essential cookies or similar technologies. Use the website’s cookie preference controls to review or change your choices. You can also block or delete cookies through your browser; this may affect cart, login and checkout features.
Cookie duration varies: session cookies normally expire when the browser session ends, while persistent cookies remain until they expire or are deleted. For details about cookies used on this website, check the information available in its cookie controls or contact [email protected].
Emails and customer reviews
We send service messages relating to orders, payments, shipping and inquiries. Promotional emails are sent according to your preferences and applicable law. You can unsubscribe through the link in a promotional email or contact us; essential order communications may still be sent.
Email services, including Brevo where used, may record delivery, opens and link clicks, subject to their settings and applicable consent requirements.
If you submit a public review, the review text and displayed reviewer name may be visible to other visitors. Review services, including CusRev where used, may process the information needed to collect and display feedback. Avoid including private contact, payment or patient details in a public review.
Retention and security
We retain personal information for as long as needed for its purpose, taking account of account activity, customer support needs, warranty and dispute periods, and applicable tax, accounting and other legal obligations. Information that is no longer needed is deleted or anonymised, subject to backup cycles and legal holds.
Retention is determined by the type of record: order and payment records are kept for applicable accounting, tax and dispute requirements; account details support your account and associated orders; inquiries are retained as needed to resolve the request and related follow-up; marketing preferences are retained to honour your choices, including unsubscribe requests; and technical records are retained as needed for security and troubleshooting. You can contact us about retention or deletion of a particular record.
We use appropriate technical and organisational measures to help protect personal information, including encrypted website connections and access controls. No internet transmission or storage system can be guaranteed completely secure. Keep your account password private and sign out when using a shared device.
International processing
As an international supplier, our business and service providers may process information in countries outside your own. Their privacy laws may differ from those in your country.
Our head office is in Pakistan and our USA office is in Wyoming, United States. International payment, email, review and delivery services may process information in additional countries according to their operations. Contact [email protected] for information about the recipients and processing locations relevant to your order.
Where applicable data protection law restricts an international transfer, the transfer requires an appropriate legal basis and any required safeguards. You may ask us for details of the transfer arrangements relevant to your information, including any available copy of applicable safeguards.
Your privacy rights
Depending on the law that applies, you may have rights to access or correct your information, request deletion, restrict processing, obtain a portable copy, withdraw consent, or complain to your local data protection authority.
Right to object: where applicable, you may object to processing based on legitimate interests. You may object to use of your information for direct marketing at any time.
To make a request, email [email protected] with the subject “Privacy Request”, or write to our Sialkot head office listed in section 01. Describe your request and include the email address associated with your account or order, where relevant. We may need proportionate information to verify your identity. We respond within the time required by applicable law. Some records may need to be retained to fulfil legal obligations or establish, exercise or defend legal claims.
Children, external links and changes
Our store is intended for adult professional and business customers. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information so we can review and address it.
External websites and third-party services have their own privacy notices. Please review them when using those services.
We may update this policy as our services or requirements change. The date at the top identifies the latest revision. Where required, we will provide additional notice of material changes.