Returns &
Refunds
Everything you need to know about returning eligible products, reporting product issues and receiving refunds from SPIRAL Surgical Co.
Our return policy
At SPIRAL Surgical Co., we want you to be satisfied with your purchase. We accept returns of eligible products within 30 calendar days from the date of delivery.
Standard returns are accepted only when the product is unused, unopened and in its original, saleable packaging.
Please note: The 30-day period applies to standard returns. Products that arrive defective, damaged or incorrect have a separate 10-working-day reporting period.
When can I return an item?
You may request a standard return when you received the product you ordered but no longer require it, ordered the wrong item or quantity, or otherwise wish to return an eligible unused product.
Request the return within 30 days of delivery.
Must remain in original, saleable condition.
Applies to approved standard returns.
Customer pays standard return shipping and insurance.
Defective, damaged or incorrect products
If your order arrives defective, damaged in transit, or different from the product you ordered, please contact us within 10 working days of delivery.
We may request photographs, order information or other reasonable evidence to assess the issue.
For a confirmed defective, damaged or incorrectly supplied product, SPIRAL Surgical Co. will provide return instructions and will not charge a restocking fee.
Products that cannot be returned
For hygiene, safety and product-quality reasons, the following are not eligible for standard return:
Exception: A product may still be eligible for return when it is confirmed to be defective or incorrectly supplied, subject to review.
How to request a return
Before sending a product back, contact SPIRAL Surgical Co. and obtain a Return Merchandise Authorization (RMA).
No login is required to read this policy. Customers can review the return policy without creating an account or providing personal information.
Return costs at a glance
How refunds work
Once a returned product is received and inspected, we will notify you whether the return has been approved.
Approved refunds are issued to the original payment method, subject to applicable deductions stated in this policy.
After the return has been approved.
Your bank or payment provider may require additional time to post the refund.
Exchanges
We do not offer direct exchanges under our standard return policy. If you require a different product, you may return the eligible original product and place a new order.
International returns
SPIRAL Surgical Co. sells and ships products internationally. For standard returns, customers outside Pakistan are responsible for return shipping costs and any applicable customs, duties, taxes or other charges associated with returning the product.
For defective, damaged or incorrectly supplied products, we will provide appropriate return instructions after reviewing the claim.
Where applicable consumer-protection laws provide mandatory rights that differ from this policy, those legal rights remain unaffected.
Frequently asked questions
How long do I have to return an eligible product?
Standard returns may be requested within 30 calendar days from the date of delivery.
Who pays for standard return shipping?
The customer is responsible for standard return shipping, insurance and related handling costs.
Is there a restocking fee?
Yes. Approved standard returns are subject to a 20% restocking fee. Confirmed defective, damaged or incorrectly supplied products are not charged a restocking fee.
Can I return an instrument after using or sterilizing it?
No. Used, sterilized or contaminated products are not eligible for standard return because of hygiene and product-safety considerations, unless the product is confirmed defective or incorrectly supplied.
Do I need an account to read the policy?
No. This policy is publicly accessible and can be reviewed without logging in or creating an account.
When will I receive my refund?
After an approved return is received and inspected, we process the refund within 10 business days. Your bank or payment provider may require additional time to post it.
Need help with a return?
Contact SPIRAL Surgical Co. with your order number and relevant product details. Our team will review your request and provide the appropriate next steps.